Fast, convenient treatment from home with Cue Care
You have questions about your health. We have answers. All at your convenience with the Cue Health App. Consult a clinician from home through video chat and get treatment with same-day delivery or pickup, if prescribed.
Get the treatment you need in just 5 steps
With Cue, stay in control of your health with accurate at-home testing, on-demand virtual care, and same-day delivery of medications if prescribed.
Take a test from the comfort of your own home
View your results in the Cue Health App and select Get Treatment
Choose your preference for delivery or local pickup
Consult a clinician and discuss treatment options
Get same-day delivery of medications if prescribed
Start your treatment fast from home
Be in control of your health with more convenient testing and care, delivered when you need it.
Start your recovery from the comfort of home
Stay on top of your health with on-demand clinician consultations and same-day treatment delivery for an expanding menu of common conditions.
Cue Care lets you consult board-certified clinicians through video chat with the Cue Health App, so it’s fast and easy to get the answers you need to stay healthy.
Start treatment in hours
With Cue Care, you can go from testing to treatment delivery, all without leaving home. And if treatment is appropriate for you, you’ll get your medicine within just hours of your virtual visit.
Frequently Asked Questions
Cue Care is an easy, convenient way to get medically indicated prescribed medication through a Cue Care virtual consultation with a qualified health provider. Here are just a few of the reasons to use Cue Care:
Fast: Same-day delivery in 50 states. (Note: delivery times vary and are based on market/availability)*
Convenient: Access Cue Care via your mobile device.
Accessible: Cue Care is available to anyone 18 years of age or older with a diagnosis for a condition that has an applicable Cue Care treatment. Cue Care offers certain treatments that may be available to minors 12 years of age or older with adult consent and supervision. Treatments are FDA approved.
Cost Effective: Combined, the virtual clinical consultation and same-day prescription delivery is less than $100 – cost of prescription not included.
Benefits the Community: Helps people get the treatment they need in a timely manner from the comfort of home and in cases of easily transmitted infectious diseases, minimizes potential exposure to others in the case of infectious viruses.
*Depending on the time and day the order was received, availability of medication, and the market where you live, it may take up to 24 hours.
Cue Care is a seamless 5-step process that shouldn’t take more than 30 minutes (not including test time or delivery time) and your treatment, if prescribed, will be delivered the same day.
If you test positive for a condition with an available Cue Care treatment:
1. From the Cue Health App, select the type of treatment you are seeking.
2. Select a pharmacy for pick-up or enter a delivery address.
3. Answer a few short questions about your health and prepare for your telehealth consultation.
4. Join your telehealth consultation with your Cue Care clinician and get your treatment plan.
5. Get your medication, if prescribed, delivered to your home within hours.*
You do not need to use a Cue test to access Cue Care. If you use a third-party test (e.g. a COVID-19 antigen test), you will be asked to upload a picture of your results next to your government-issued ID to access the service.
*Medication requires prescription and is subject to availability.
The cost for Cue Care services is $79 for Cue+™ Members and $99 for non-members.
Patients that opt-in to purchase Cue Care are charged a flat fee that covers costs associated with the telehealth visit, submission of the e-prescription, if provided, and the delivery of the medication. It does not include the cost of the medication, which may or may not be covered by your health insurance. Please contact your insurer for questions about coverage and reimbursement.
Many prescription medications are covered by insurance. While we are proactively working with health insurance companies to get coverage for Cue Care, patients will need to work directly with their insurer on all reimbursement questions.
The Cue Health App provides documentation for all Cue tests taken under a specific account and medications prescribed through a Cue Care clinician.
What about HSA or FSA accounts?
All products in the Cue shop can be purchased with HSA/FSA accounts.
How do I request a detailed price breakdown for insurance purposes?
You may request a detailed price breakdown after the completion of your telehealth service by emailing Cue Care Customer Service at email@example.com.
Yes! While you don’t have to be a Cue+™ Member to access Cue Care™, members will receive preferred pricing on the service. Learn more about Cue+ Membership.
You don’t have to use a Cue test to access treatment either. Cue Care is available to those who use either a Cue test or a third-party test, e.g. a COVID-19 antigen test.
If a telehealth clinician issues an e-prescription for you through Cue Care™, we then work to fill it and deliver it to you, which is usually within 24 hours.
If your telehealth clinician submits an e-prescription before 4pm local time Monday through Friday or by 12pm on Saturday or Sunday, you will receive your delivery on the same day. If the submission for the e-prescription delivery is placed after 4pm Monday through Friday or after 12pm on Saturday or Sunday, you should receive your delivery the next day. If it’s a holiday, your order will be delivered the next day.
Depending on the time and day the order was received, availability of medication, and the market where you live, it may take up to 24 hours.
Clinicians who provide telehealth consultations through Cue Care are not Cue employees. We partner with a clinician network that includes board-certified physicians and nurse practitioners with years of experience in primary care, family medicine, and internal medicine. They’re committed to delivering the highest-quality patient care and specialize in virtual care.
Cue Care complies with HIPAA’s strict technical, physical, and administrative security safeguards and standards.
We do not sell customers’ personal or health information to third parties.
We conduct thorough due diligence on the third parties we work with, and our relationships with them are protected through legally binding contracts which also address security and privacy.
The Cue Care™ fee includes consultation with the clinician and e-prescription if appropriate. Before paying for the service, you will be prompted in the Cue Health App to answer a few short questions that are designed to better understand your eligibility for treatment.
If your answers suggest that you are not eligible for treatment, the Cue Health App will allow you the opportunity to cancel the request before the telehealth consultation with a clinician begins.
A summary of your Cue Care session will be made available through the Cue Health App to share with anyone you choose.
Exclusions may apply with 20% discount. For the purposes of Cue+, “one month” is defined as 30 calendar days. Your payment for the monthly subscription will automatically renew at the end of the applicable 30-day subscription period, unless you cancel your subscription before the end of the then-current subscription period. The cancellation will take effect the day after the last day of the current 30-day subscription period. We do not provide refunds or credits for any partial subscription periods. Subscriptions can be canceled in the app or at any time by emailing firstname.lastname@example.org